Maintaining and Troubleshooting Windows Vista Computers

Course Details:

  • Days: 3
  • Course Code: MS5118
  • Bookings: Please ring 08450 50 45 05



Overview

Note: You are viewing a Preliminary Course Syllabus. This course is not yet available. Because some parts of the course are currently in development, some elements of this syllabus are subject to change.

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Prerequisites

Before attending this course, students must have: Experience supporting previous versions of the Windows operating system. Familiarity with an I.T. helpdesk ticketing system. Experience researching online and local knowledge bases. Experience running commands from a command window. For example, DOS command prompt. Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices. Basic TCP/IP knowledge. For example, that you need to have a valid IP address. Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. Fundamentals of applications. For example, client/server applications (how client communicates with the server). Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc. In addition, it is recommended, but not required, that students have completed courses 5115A: Installing and Configuring the Windows Vista Operating System, 5116A: Configuring Windows Vista Applications and Tools, 5117A: Configuring Windows Vista Mobile Computing

Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Delegates will learn how to

  • Plan and apply a troubleshooting methodology for there own organization.
  • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
  • Identify the most appropriate method to troubleshoot Windows Vista computers.
  • Identify Windows Vista tools that can be used to help in the troubleshooting process.
  • Identify important maintenance tools that will be used as part of IT operations for their organization.
  • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keep the computer performing optimally.

Course Outline

  • Module 1: A Troubleshooting Methodology
  • Module 2: Troubleshooting Operating Systems
  • Module 3: Troubleshooting Hardware
  • Module 4: Troubleshooting Networks
  • Module 5: Troubleshooting Security Issues
  • Module 6: Troubleshooting Applications
  • Module 7: Maintaining and Optimizing Windows Vista

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