Supporting Users Running the Microsoft Windows XP Operating System

Course Details:

  • Days: 3
  • Course Code: MS2261
  • Booking: Please ring 08450 50 45 05


This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum.


This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Delegates will learn how to

  • Perform and troubleshoot an attended installation of the Windows XP operating system
  • Answer end user questions related to upgrading from a previous version of Windows
  • Monitor and analyze system performance
  • Troubleshoot system startup and user logon problems
  • Troubleshoot network protocols and services
  • Troubleshoot name resolution issues
  • Configure and troubleshoot storage devices
  • Troubleshoot connecting to local and network print devices
  • Configure and troubleshoot input and output (I/O) devices
  • Troubleshoot the TCP/IP protocol
  • Monitor, manage, and troubleshoot access to files and folders
  • Configure and troubleshoot hardware devices and drivers
  • Configure and troubleshoot display devices
  • Configure and troubleshoot local user and group accounts
  • Configure and troubleshoot Internet Connection Firewall (ICF) settings
  • Configure and troubleshoot remote connections
  • Perform post installation configuration (user configuration, apply service packs, etc.).
  • Configure support for multiple languages or multiple locations
  • Troubleshoot security settings and local security policy
  • Configure and troubleshoot end user systems using remote Desktop and Remote
  • Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).

Course Outline

  • Module 1: Introduction to the Desktop Support Technical Role and Environment
  • Module 2: Exploring and Configuring the Windows XP User Interface
  • Module 3: Resolving Desktop Management Issues
  • Module 4: Resolving Network Connectivity Issues
  • Module 5: Resolving Hardware Issues
  • Module 6: Resolving File and Folder Issues
  • Module 7: Resolving Printer Issues
  • Module 8: Resolving Installation Issue


Leads to examination

  • 70–271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Recommended follow-on course

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